Privacy Policy

As part of its activities and in accordance with the legislation in force in France and Europe, Indygo is committed to ensuring the protection, confidentiality, and security of the personal data of its service users, as well as respecting their privacy.

Why does Indygo process your data?

Indygo only processes personal data for determined, explicit, and legitimate purposes. Indygo does not process this data in a manner incompatible with those purposes.

01 – Indygo processes your data in the context of performing a contract

For this purpose, Indygo pursues the following goals:

Order management, processing, and tracking
Customer service
Account creation
Installations, monitoring of connected equipment, and data operation
Notifications necessary for the operation of the services offered
Geolocation necessary for the operation of the services offered

Your data is retained for as long as necessary to fulfill the purposes listed above. Data logs are archived for 52 weeks after the data is deleted.

For processing related to contract performance, data may be retained for a maximum period of three years from the end of the contractual relationship.

02 – Indygo also processes data for purposes other than the strict performance of contracts.
In such cases, Indygo ensures it has a legitimate interest in carrying out the processing.
In addition, some processing may be subject, as needed, to obtaining your consent, which you may withdraw at any time.

For this purpose, Indygo pursues the following goals:

Providing information via newsletter subscriptions
Responding to contact requests and questions, providing advice, and offering technical support
Meeting the operational needs of the services (Cookies):
- On our platform myindygo.com: the cookies used by Indygo serve solely to maintain the user’s session after authentication. These are strictly functional cookies, which can nonetheless be refused by adjusting your browser settings.
- On our website indygo-pool.com: we ask for your permission before placing the various types of cookies:
  - Technical or functional cookies used to access certain services;
  - Statistical cookies that allow Solem to gather information on website usage;
  - Cookies related to social media content that we offer to include for promoting or sharing web pages.

Your data is retained for as long as necessary to fulfill the purposes listed above.

What data is processed?

Depending on the case, Indygo processes your personal data, either collected directly from you or resulting from the use of its products or services.
Indygo only processes a piece of data or category of data if it is strictly necessary for the intended purpose.

Indygo processes the following categories of data:

For managing, processing, and tracking orders placed by its customers:

Identification data: last name, first name, job title…
Contact data: postal address, email, phone number…
Economic and financial data: payment methods, payment history…

For the use of Indygo’s connected solutions:

Identification data entered by customers (last name, first name…)
Connection, service usage, and interaction data
Products and services owned or used, and associated content
Location data

Who receives your data?

The personal data we collect is intended for the following categories of recipients:

Indygo’s online services, to ensure the operation of the connected platforms and applications
Indygo’s internal departments, particularly the technical and customer support teams, within the limits of their respective duties

What are your rights?

You may exercise your rights at any time by contacting the Data Protection Officer: dpo@solem.fr

How is your data secured?

Indygo ensures that your data is processed with full security and confidentiality, including when certain operations are carried out by partners.
To this end, Indygo has implemented appropriate organizational measures to preserve the confidentiality and privacy of the individuals concerned.
These measures are adapted according to the sensitivity level of the data processed and the level of risk presented by the processing or its implementation.
These measures help prevent the loss, misuse, alteration, and deletion of the personal data concerned.
Indygo guarantees the security of data and servers, as well as the availability, evolutive maintenance, and corrective maintenance of associated services.
Indygo ensures the integrity of partitioned backups.

Customer requests should be sent directly to dpo@solem.fr.